Reports to: General Manager
Position Status: Full Time
FLSA Status: Non-Exempt
To apply: Email your resume and cover letter to [email protected] with the job title in the subject line.
The Mission
At Vision Aerial we build rugged, intelligent aircraft that thrive where others fail – wildfires, solar fields, demanding research applications, and everything in between. Quite simply, we create robotics to better humanity.
We’re looking for a Service Engineer I, who’s equal parts maker and problem-solver. You’ll be a key part of the Operations team, providing technical customer support, as well as building and testing our next-generation flight systems.
What You’ll Do
This position will provide post-sales service and technical support for all products and services offered by Vision Aerial. This position's primary responsibility is to provide technical support and a best-in-class customer experience with Vision Aerial products. A high level of customer interaction, project management, cross-functional communication, attention to detail, acute observation skills, analytical and mechanical skills, as well as an understanding of good manufacturing practices are required. Responsibilities include developing, performing, and refining test operations on drones and payloads according to design specifications ensuring customer satisfaction and quality standards are met. There may be limited travel throughout the United States, with the possibility of some international travel.
Provide phone and email support to customers, troubleshooting drone issues and answering product questions
Servicing, upgrading, and maintaining of Vision Aerial drone platforms and payloads
Responsible for technical troubleshooting, root cause analysis, and reporting
Execute repairs, upgrades, and corrective actions in a timely manner
Comply with customer-owned inventory procedures and maintain service inventory/safety stock
Responsible for independently working on assigned projects, with minimal supervision
Supports Production, Manufacturing, and R&D as needed, including drone assembly and subassembly, wire harness fabrication, machine operation, and integration of systems
Additional duties as assigned
What You Bring
1-2 years of experience in electromechanical manufacturing and troubleshooting
Associate’s degree or higher in Physics, Engineering or an equivalent degree from a technical school in electronics or physical sciences
Able to communicate effectively and work well with others in a team environment
Proficiency in reading and interpreting mechanical and electrical specifications, drawings, and manuals
Physical Requirements
Ability to use fingers for both gross and fine manipulation
Ability to reach at or below shoulder level with arms and use hands to seize, hold, and grasp objects
Near visual acuity is required
Ability to lift and/or carry 50 pounds
Ability to sit or stand for extended periods of time
Bonus Points For
Familiarity with 5S, Lean Manufacturing, and Theory of Constraints are a plus.
Experience as a drone operator such as Part 107 Certification is a plus.
Knowledge of software applications such as Mission Planner, QGroundControl, Google Workspace
Who You Are
A builder at heart — you ship, test, and iterate
A tinkerer who sees issues as puzzles, not problems
A collaborator who’s as comfortable with hand tools as with deadlines
A leader who wants ownership, not oversight
Why Vision Aerial
Expect autonomy, creative freedom, and shape technology that helps people accomplish greatness.
How to Apply
Please email resume and cover letter to [email protected] with subject line Service Engineer I.